Shipping policy

Shipping

  • Standard delivery time frames are between 5-25 business days (depending on the items ordered). Regional areas, other towns and cities may take 10 or more business days longer. All products that are in stock are dispatched as soon as possible.
    Note: There are restrictions on some products, and some products cannot be shipped to remote destinations. Please contact us if you would like to ask if we can ship to your location.
  • Regional and interstate deliveries will generally incur additional lead time. Please talk to our customer service team if you have any questions.
  • We use 3rd party delivery couriers for most of our deliveries. Please note that all orders made online will be delivered contact free to ground floor and front door deliveries only.
  • We do not ship to PO boxes or Australia Post Pickup Point.
  • Our deliveries do not include taking goods inside or unpacking. If you need your delivery to be made to a floor level (lift or stairs), please arrange beforehand with our Customer Service representatives by emailing us or feel free to contact us via Web Chat.
  • It is the responsibility of the customer to ensure that there is reasonable access to allow the goods to be delivered. If the goods are unable to be delivered due to access, cancellation fees may apply depending on whether the product was customised or not.
  • The fee will be charged in addition to the actual cost of delivery and collection of the product.

Shipping Costs

  • Shipping costs if applicable are non-refundable as we utilise third party couriers.
  • Applies to ground floor deliveries with good site access, single site delivery only, may be multiple deliveries.
  • Does not include unpacking, assembly or installation, unless otherwise arranged. Please talk to our customer service team if you have any questions.
  • The service and delivery of the products by third party courier includes only delivery to the ground floor and/or the front door (a door-to-door service) by a single delivery driver, and does not include carrying products inside, upstairs, placement, removal of wrapping. It is your responsibility to arrange for a means to bring the product inside from the front door or grounds floor of the residences or buildings.